Technical Operations
Deployment, support, incident response, service reliability, and documentation.
- Deployment operations
- Incident management
- Observability
- Operational readiness
Technical Operations & Automation Leader
I make complex technical work easier to deploy, support, and scale.
I lead technical deployment and support across hardware, software, partners, and field teams, then use automation and AI-assisted delivery to reduce manual work and improve reliability.
Core competencies
Leadership across operations, automation, and systems.
Automation & AI Enablement
Workflow design, internal tools, AI-assisted development, and process improvement.
- Automation strategy
- AI-assisted delivery workflows
- CI/CD
- Internal tools
Systems Leadership
Cross-functional delivery across partners, field teams, hardware, and software.
- Technical programs
- Systems integration
- Partner operations
- Team training
Career experience
Technical operations leadership with measurable business impact.
A career built across field deployment, product support, partner operations, and technical service.
Botrista
2025 — present
Manager, Regional Sales Operations
Lead field operations and technical deployment for automated beverage systems across multiple U.S. regions, including partner escalation, team training, process design, and operational improvement.
- Regional technical deployment
- Partner operations
- 3k → 7k daily volume on managed accounts
Chowbotics / DoorDash
2018 — 2022
Product Support Manager
Built global support operations for Linux-based robotic kiosks, including 24/7 coverage, technician training, repair networks, proactive monitoring, and escalation management.
- 80% downtime reduction
- Global support coverage
- Field-service network
Apple
2010 — 2018
Technical Support & Service
Worked across the Genius Bar, AppleCare, and channel service support, developing a practical foundation in technical diagnosis, customer communication, and service quality.
- 8 years of service experience
- Technical training
- Customer-facing diagnosis
Selected project portfolio
Technical systems I have led, integrated, and validated.
SlurpNet Launcher
A desktop application for game discovery, installation, updates, release channels, service status, and player onboarding.
Owned: Define player workflows · Direct systems integration · Own release acceptance- 02liveSlurpNet Ops BackendA WebSocket backend that supplies fleet snapshots, health information, and safe operational context to internal product surfaces.
- 03liveUbuntu DeckA unified read-only service catalog and health dashboard for the SlurpNet Ubuntu host.
- 04in developmentOffScriptA privacy-focused iOS podcast application with on-device recommendations.
- 05activeGame-Server Engineering PortfolioA portfolio of dedicated-server, modpack, plugin, distribution, monitoring, and multiplayer-integration work across multiple game technologies.
Technical ownership
How I build with AI-assisted tools.
I do not position myself as a traditional software engineer. I use AI-assisted development to translate operational problems into working software, automation, and documentation. I own the problem definition, requirements, decisions, testing, acceptance criteria and release quality, and operational result.
Working method
- Requirements definition and decision records
- Small, reversible implementation steps
- Browser, runtime, and operational validation
- Documentation and clear handoff states
Representative tools
- AI coding assistants
- TypeScript
- GitLab CI/CD
- Docker
- Observability tools
Target roles and contact
Let's discuss work that needs a clear operational owner.
I am interested in teams improving how technical systems are deployed, supported, automated, and scaled across real users and operating environments.