Partner operations at scale.
Studying how field-service businesses hand work from sales through onboarding and into long-term support. Looking for patterns, not prescriptions.
/ now — July 2026
What I am focused on this month.
A brief, irregular update on the work in front of me, the systems I maintain at home, and the practices I am making more reliable.
01 — current work
Partner operations, home infrastructure, and local AI tools.
focus
Scaling the partner-operations playbook beyond its original six-month window.
building
Shorter, role-specific training modules for real turnover conditions.
improving
Making reporting and internal tools easier to use when a team needs an answer quickly.
next
Moving useful automations from ad-hoc scripts into documented, versioned workflows.
02 — learning
Patterns worth applying.
Local AI tooling.
Evaluating where local language models and small inference servers (Ollama, llama.cpp) fit into daily ops workflows without becoming a maintenance burden.
Clearer internal docs.
Revisiting old tickets and training materials to find where instructions worked and where they quietly failed.